Shipping policy

Please Note: Shipping delays should be expected during large sales, especially our Holiday/Black Friday sale.

We typically ship packages out on Monday and Thursday mornings.

Once your package has been shipped out, shipping time in transit is approximately 2-8 days and does not include Sundays. The shipping option you select estimates the numbers of days in transit starting from the day your package is shipped, not the day you place your order. Shipping times cannot be guaranteed by us and are estimates offered by the post office.

During large sales, and especially during the Holiday season, shipping can be delayed by up to 2 weeks, especially for orders placed later in the sale period.

Please allow 2-3 weeks for shipping and handling.

LOST PACKAGES: If a package gets lost in transit (very rare, though it does happen), FlowerChild will not be responsible if the tracking information says the package was “delivered,”  which means U.S. Postal Service or the courier service successfully delivered the package to the specified address.  If the tracking information says delivered, yet it’s lost anyway, we ask that you check with housemates or family to see if they received the package without telling the intended recipient. If it's still not there, please contact us!

PACKAGE SENT TO WRONG ADDRESS: If a package is sent to the wrong address, and the incorrect address was provided online by a customer, then the customer is responsible for the cost of re-shipping the item. We will re-ship the order once the original package has been returned to us. So please, when ordering, make sure your shipping address is accurate, as making any mistake could significantly delay the delivery.

When placing an order over the phone, we will read the delivery address (and other information you provide) aloud to help you be sure it is correct.

PRODUCT DEFECTS & DAMAGED PACKAGES: Please contact us directly with any shipping questions. Customers are responsible for checking their shipment for damage at time of delivery. Claims for product damaged during shipping must be made within 48 hrs.

SIGNATURE REQUIREMENT: Orders over $350 will be sent with a signature requirement.


AS OF MAY 2026 WE CAN NO LONGER SHIP TO THE FOLLOWING STATES DUE TO STATE LAWS:  Idaho & Kansas